Services

Click here to download an application for Reimbursem​ent of Fees Related to the Foster Care Payment Delay. ​

Click here to download an application to apply for the West Virginia Mutual Consent Voluntary Adoption Registry.

If you need help, have a question, or wish to file a complaint about services, visit the Client Support and Complaint Contacts page to find the right contact for your needs.

Central Intake Services

• If you suspect abuse or neglect, you can report it or learn how the Centralized Intake process works by visiting this page: Centralized Intake for Abuse and Neglect

Adult Residential Services​

• Adult Family Care
• Specialized Family Care

Children's Foster Care Services 

• Foster Homes (in-state and out-of-state)
• Residential (in-state and out-of-state)
• Transitional Living
• Licensing (Agency) including regulations
• Child Locator Unit

Home and Community-Based Resources and Services:

• Community Resources
• Socially Necessary Services
• Safe At Home West Virginia

FACTS PLUS

• Active FACTS Module: Provider Look Up System (PLUS)
  • FACTS PLUS allows registered Providers to view information about their services provided via the statewide FACTS system.  If you are providing services to West Virginia clients through the FACTS system, you may request a FACT PLUS account. You will be notified about your application once it has been evaluated by FACTS staff.
• About the Families and Children Tracking System of West Virginia
  • FACTS (Families and Children Tracking System) is a large customized statewide automated Case Management System for all Child Welfare and Adult Services Programs. FACTS was established for the Administration of Title IV-E Child Welfare Programs (child protective services, foster care services, independent living services, family preservation services, and adoption services). Go to FACTS PLUS.
• MATCH - Mountain State Assessment of Trends in Community Health
  • The MATCH aims to help health officials and decision makers better understand the health and well-being challenges in our state and in our communities. The information collected will help them better deliver resources to the areas that need them most.
• Sobriety Treatment and Recovery Teams (START)
  • START is a specialized child welfare service delivery model that has been shown, when implemented with fidelity, to improve outcomes for children and families affected by parental substance use and child maltreatment. The model uses a variety of strategies to promote collaboration and system-level change within and between child welfare agencies, substance use and mental health treatment providers, the judicial system, and other family-serving entities. 

Child Care Resources, SNAP, and TANF 

If you are in need of services such as Child Care Resources, SNAP, or TANF, the Bureau for Family Assistance is here to help connect you with the support and resources you need. To learn more or apply, visit the Bureau for Family Assistance website or contact your local DoHS office.

Mountain Health Promise Managed Care FAQs

Find answers to common questions about transitioning foster care youth to managed care in the Mountain Health Promise Managed Care FAQs.